How to report problem with Facebook Messenger app: Step by step guide

How Do I Report a Problem with Facebook  Messenger?

A free mobile messaging software application, Facebook Messenger can be used to send instant messages. Messages, photos, videos, stickers, audio, and files can all be sent and received with the app. 

From the mobile app as well as the desktop website, you can make audio and video calls. You can however use the Facebook Messenger app to communicate with both Facebook friends and contacts in your phone book.

Messenger is free and easy to use. Many features are available in Messenger. If you ever encounter an issue with the app, you can send a message directly to the Facebook Messenger app. You have many options when it comes to reporting issues.

How can a problem be reported? Here's a step-by-step guide for reporting a problem with the Facebook Messenger app. Ensure that your messenger app is up to date before you do that.

Here are the steps you can take to report a problem with the Facebook Messenger app.

What to do if there is a problem with Facebook Messenger for Android

Step 1: The first step is to open the Facebook Messenger app.

Step 2: The second step is to scroll to the bottom of the page and click on Report a problem.

Step 3: You need to describe the problem in the text box on the new page, including the steps you took to experience the issue.

Step 4: Finally, tap the Send button.

If you are using an iOS device, you will need to follow these steps. Below is a guide on how to report a problem with the Messenger app.

On the iPhone and iPad, how to report a problem with the Facebook Messenger app

Here are the steps you can take to report a problem with the Messenger app.

Step 1: Firstly, you'll need to open the Messenger app.

Step 2: Tap your profile picture in the top left corner of Chats.

Step 3: Scroll to the bottom of the page and click on Report a Problem.

Step 4: From here choose the type of problem you are experiencing.

Step 5: Write a description in the text box of the problem you encountered, including how you encountered it.

Step 6: Lastly, tap on Send.

Providing details about the issue you are experiencing and screenshots will help us understand it better. The messenger app will be able to locate the problem. Blocking the offender will also help you locate it.

Why All (or some) of my messages have disappeared?

Messages that you accidentally deleted, something that isn't easy to do, are lost forever. You might just have archived them, in which case you are in luck. To find them, open the Messenger app and follow these steps:

1. Go to the top of the screen and tap your profile picture.

2. Choose Archived chats.

Choose Archived chats from the drop-down menu at the top of the contact list on the desktop site

How do I fix the error 'Unfortunately, Facebook Messenger has stopped'?

Another (relatively) common issue Facebook Messenger users experience on Android is this error message. The following steps may be helpful in fixing this issue:

1.    Open Settings.

2.    Select the Apps or Apps & notifications option.

3.    Tap See all Apps.

4.    In the app list, select Messenger.

5.    Select Storage & cache.

6.    Tap Clear cache.

7.    On older Android versions, the Clear cache option will be shown on the previous screen.

If this doesn't resolve your issue, it might be a good idea to uninstall and reinstall Facebook Messenger. Before you do that, check the Google Play Store to see if Facebook Messenger has been updated. If so, install the update and see if the issue has been resolved.

Facebook Messenger: 'Please check your internet connection and try again' error

This is one of the most common errors you may encounter while using Facebook Messenger on your Android device. 

When trying to use Facebook Messenger, many people have experienced an error message that says, "Please check your internet connection and try again.". Fix this problem by following these steps.

1.    Open the Settings menu on your Android phone.

2.    Navigate to System and then tap on Date & time (the menu options may change depending on the Android skin your phone has).

3.    In the Date and time menu, ensure that the options Set time automatically and Set time zone automatically are selected.

4.    Once this is done, go back to the Settings menu.

5.    Open the Apps menu.

6.    Select All apps.

7.    Look for Messenger in the list of apps and tap the option that says Force stop.

8.   After doing this, go back to the home screen and try opening Facebook Messenger again, and the issue should be fixed.

If you are using an iPhone, the steps are slightly simpler:

1.   Open the app Settings 

2.   Choose General.

3.   Tap Date & Time.

4.   Activate the Set Automatically option.

How do you reset the Facebook Messenger app?

1. Open Settings on your phone and scroll to the bottom.

2. Click on System.

3. Tap Reset options.

4. Make sure you select Reset app preferences from the options.

5. Click RESET APPS on the screen to confirm the action.

 Why can't I call on Messenger?

 Click on Settings > Applications > Facebook Messenger. Then tap Permission and switch the Microphone toggle on till it turns green. There may be a network issue preventing the Facebook video call from connecting.